Many customer service operations have had to go from centralized to distributed operations — but relying on people working from home brings specific challenges. Many customer service operations had to ...
The combination of automated call systems and endless hold Muzak is downright enraging. Few things are more frustrating than having to explain your problem to multiple people and finding that none of ...
Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, and enhancing user experiences.
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